Customer Terms of Use


1. INTRODUCTION

The following Terms & Conditions is an electronic document in terms of the Information Technology Act, 2000 and rules made there under and the amended provisions pertaining to the electronic documents/records in various statutes as amended by the Information Technology Act, 2000.

Please read the following Terms & Conditions very carefully as it is intended to make you aware of your legal rights and liability with respect to your access to and use of RAMUKAKA website at www.ramukaka.com (the “Site”) and any related mobile/electronic device or software applications (hereinafter collectively referred as “RAMUKAKA Platform”). These terms and conditions are effective from the time you log in to RAMUKAKA Platform.

By accessing RAMUKAKA Platform, you are agreeing to the following terms and conditions and unconditionally agreeing to any potential guidelines and/or amendments. You may cease to use RAMUKAKA Platform, if you do not accept the Terms and Conditions. You may not access RAMUKAKA Platform and immediately terminate your use of RAMUKAKA Platform. Your use of RAMUKAKA Platform is at your own risk, including the risk that you might be exposed to content that is inappropriate, or otherwise objectionable.

2. DEFINITIONS

User - "You" or "Your" or " User" refers to you, as a user of RAMUKAKA Platform. A user is someone who uses RAMUKAKA Platform including Service providers, for the purpose of communicating, sharing, displaying, publishing, transacting, or uploading information including but not limited to pictures, videos, messages and reviews.

3. ACCEPTANCE OF TERMS & CONDITIONS

The Terms & Conditions (hereinafter referred as the “Agreement”) is a legal binding contract between You, and Ramukaka Info Services Pvt. Ltd. ("RAMUKAKA"), having its registered office at Ramukaka Info Services Private Limited, H.NO: 1-90/7/V/22/2, Flat No.403, Vibrant Residency, Pathrika Nagar, Serilingampally Mandal, R.R. Dist, Hyderabad 500081. All the services are provided through RAMUKAKA Platform by RAMUKAKA under the business unit named "RAMUKAKA" ("We"/ "Us"/ "RAMUKAKA"). Therefore, all the legal privileges under the following terms and conditions shall add up to the benefit of RAMUKAKA.

4. SERVICES OVERVIEW

Ramukaka is an online platform for both individuals and businesses, looking for household or commercial services from independent professionals or service providers. RAMUKAKA platform intends to instantly match thousands of customer’s every day needs, by connecting them with skilled service providers.

5. RAMUKAKA SERVICES
  1. RAMUKAKA hereby grants you a limited, personal, revocable, non-transferable, non-exclusive license to use and access RAMUKAKA Platform as set forth in the Agreement.
  2. You agree and understand that excluding services clearly indicated as being supplied by RAMUKAKA, we do not endorse, market, operate, control, or promote any information, products or services on RAMUKAKA Platform in any manner. You also agree and understand that RAMUKAKA cannot and does not guarantee or warrant the content available through RAMUKAKA Platform. RAMUKAKA disclaims any liability for any information that may have become outdated at the time of provision of information or since the last time the particular piece of information was updated. RAMUKAKA reserves the right to make changes and corrections to any part of the content of this website at any time without prior notice.
  3. You expressly agree that your mere use of RAMUKAKA Platform does not result in a contractual relationship with the Service Provider, and in the event that you request for services from Service Provider, the terms of such arrangement will be determined by your agreement with the Service Provider, if any.
  4. We disclaim any liability and will not be responsible for a failure of specific providers of goods and services listed on RAMUKAKA Platform to perform or otherwise comply with the information provided by RAMUKAKA or the Business's. RAMUKAKA will be under no contractual or other obligation with Business in relation to the provision of Services. We expressly disclaim any relationship of agency, employment or other arrangement with the Business's, and do not act for or on behalf of Business.
6. USE OF RAMUKAKA PLATFORM
  1. To use RAMUKAKA Platform, You may be required to log in with your mobile phone number, which may be recorded by RAMUKAKA for registration process.
  2. You warrant that the mobile number used for registration belongs to you.
  3. You agree to use RAMUKAKA Platform only for purposes that are permitted by this agreement and any applicable law and/or regulation in the relevant jurisdictions.
  4. You agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
  5. You agree that any content posted or listed by you,
    1. Shall not be fraudulent, misrepresented, mislead or pertain to providing illegal services;
    2. Shall not pertain to good, services of which you are not the lawful owner or you do not have the authority or consent to 'list' which do not belong to you or you do not have the authority for shall not infringe any intellectual property rights or privacy of any third party;
    3. Shall not consist of material that is an expression of bigotry, racism or hatred based on age, gender, race, religion, caste, class, lifestyle preference, and nationality and / or is in the nature of being derogatory, slanderous to any third party;
    4. Shall not be obscene, contain pornography, child abuse or any other indecent representation of women and child.
    5. Shall not distribute or contain spam, viruses or any other technologies that may harm RAMUKAKA Platform or property;
    6. Shall not, directly or indirectly, offer sale/sell/deliver any product or service in the category of product prohibited for sale in India under any law for time being force.
  6. User Violation of RAMUKAKA Platform - Your account may be disabled and Services may be terminated (including but not limited to), if,
    1. You provide or send any content which may be harmful to RAMUKAKA or which violates any restriction or policy established by RAMUKAKA.
    2. You submit any content that falsely expresses or implies that such content is marketed or endorsed by RAMUKAKA; and
    3. Creating user accounts by automated means or under false or fraudulent identity.
7. MEMBERSHIP

The platform has two categories of memberships, i.e. one for the customers and the other for service providers. Given below are the details which need to be furnished for registration as a member under the above-mentioned categories.

User Registration:

  1. Phone Number
  2. Name
  3. Email ID

Service Provider Registration:

  1. Name
  2. Phone number
  3. Address
  4. Email address
  5. Individual Identity Proof
  6. Individual Photo ID
  7. Business Identity Proof
  8. Emergency: Alternative Contact number
  9. Customer Recommendation: 2 Professional References
  10. Records: Photo
  11. Profile: Skills and Services of service provider
  12. Service Localities
8. ELIGIBILITY

RAMUKAKA services are available for user's who are competent to contract. You represent that you are 18 years of age and above and a person who can enter into a legally binding contract, and or are not barred by any law for the time being in force.

9. CHARGES

Downloading and installing RAMUKAKA Platform is free of cost, however, services including but not limited to placing advertisements within the said platform by Users and use of certain features of the Website provided by Third Parties and service providers may be subject to a charge upon it. However, we reserve the right to amend this no-fee policy and charge Users for downloading and installing the Website. In the event of such change in policy, Users shall be intimated of the same via email/telephone and such change shall be effective as soon as Users have been intimated. Subsequent to such change, it is the choice of the User whether or not to continue with the services offered by Us.

10. TAXES

The User takes full responsibility for payment of all taxes and fees that are levied or arise in the course of use of RAMUKAKA Platform, including but not limited to downloading and installation of the said platform by the User.

We shall not be responsible for your use of any third party product and or service including the terms and conditions of such third party product and or service and or violation and infringement of any third party rights, policies, terms and conditions in connection with access, download or installation of the Application.

11. PRIVACY POLICY

RAMUKAKA has established a Privacy Policy that elucidate all users how their information is collected and used. By accepting the Agreement, you are also accepting and agreeing to be bound by the Privacy Policy. You can read and view Privacy Policy at http://ramukaka.com/home/privacyPolicy

12. CONTENT
  1. RAMUKAKA Platform contains content which includes your Personal Information, RAMUKAKA information and Information of Business's. You agree and accept not to copy, modify, or distribute such content (except your Information).
  2. You agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right and license to use, reproduce, publish, translate, distribute, perform and display your Information listed on RAMUKAKA platform any such content (in whole or part) worldwide through RAMUKAKA Platform as well as on any of our affiliates or partners.
  3. We need these rights with respect to the content of your Information in order to host and display your content. If you believe that there is a violation, please notify us by writing at support@RAMUKAKA.com. We reserve the right to remove any such content where we have grounds for suspecting the violation of the Agreement and any other RAMUKAKA policies.
13. COMMUNICATION
  1. By using the services provided through RAMUKAKA Platform, You hereby expressly solicit and agree to receive communications from RAMUKAKA and/or its authorised personnel by way of telecom resources (including but not limited to voice calls, SMS and e-mails) on the registered number and email address provided by you to explain, explicate and clarify the services provided by RAMUKAKA Platform and to guide, aid or support you in availing the services offered by RAMUKAKA Platform.
  2. You also agree to receive information regarding what RAMUKAKA observes to be of their interest based on your service usage history.
  3. You also agree to receive communication from the businesses listed on RAMUKAKA platform. It is expressly agreed by you that there is no objection to share your contact details with the Businesses whom you try to contact while using RAMUKAKA platform.
  4. You can unsubscribe/ opt-out from receiving communications from RAMUKAKA through e-mail by writing to us at donotdisturb@RAMUKAKA.com.
  5. You do hereby also unconditionally agree and undertake that your registration on RAMUKAKA Platform shall supersede any preferences set by you with or registration done with the Do Not Disturb ("DND Register")/ National Customer Preference Register ("NCPR"). Without prejudice to the aforesaid, you also unconditionally agree that your rights under the Telecom Commercial Communications Customer Preference Regulations, 2010 or any subsequent amendments thereto or under NCPR, are kept in reserve or remain suppressed till you expressly communicate for discontinuation as per clause 10 (c) mentioned above.
  6. Recording: You understand and agree that we may, without further notice or warning and in our discretion, record all telephone conversations of you or anyone acting on your behalf has with RAMUKAKA or its listed businesses for quality control and training purposes or for its own protection. You acknowledge and understand that, while your communications with RAMUKAKA may be overheard, monitored, or recorded without further notice or warning, RAMUKAKA does not guarantee that recordings of any particular telephone calls will be retained or retrievable.
14. DISCLAIMER OF WARRANTY

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF RAMUKAKA PLATFORM IS AT YOUR SOLE RISK AND DISCRETION.THE SERVICES OFFERED THROUGH IS ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, RAMUKAKA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE AND NON-INFRINGEMENT. RAMUKAKA MAKES NO WARRANTY THAT RAMUKAKA PLATFORM WILL MEET YOUR REQUIREMENTS; OR THAT RAMUKAKA PLATFORM WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS; OR THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR ANY MATERIALS OFFERED THROUGH THE SITE, WILL BE ACCURATE OR RELIABLE; OR THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH RAMUKAKA PLATFORM OR IN RELIANCE ON THE MATERIALS WILL MEET YOUR EXPECTATIONS. RAMUKAKA SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR MOBILE, COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE. YOU SHALL BE LIABLE FOR ANY CONSEQUENCES WHATSOEVER RESULTING FROM ANYTHING TRANSMITTED OR CAUSED TO BE TRANSMITTED BY YOU, TO OR THROUGH RAMUKAKA PLATFORM.

15. LIMITATION OF LIABILITY & INDEMNIFICATION
  1. IN NO EVENT RAMUKAKA SHALL BE LIABLE (WHETHER UNDER THE LAW OF CONTRACTS, TORTS OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES OR LIABILITIES (COLLECTIVELY REFERRED AS “DAMAGES”) WHATSOEVER ARISING OUT OF OR RELATING TO USE OF RAMUKAKA PLATFORM. YOUR EXCLUSIVE REMEDY FOR DISSATISFACTION WITH RAMUKAKA PLATFORM IS TO STOP USING THE SERVICES OFFERED BY RAMUKAKA PLATFORM.
  2. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD RAMUKAKA, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS HARMLESS FROM AND AGAINST ANY CLAIMS, ACTIONS, DEMANDS, LIABILITIES, JUDGMENTS, AND SETTLEMENTS, INCLUDING WITHOUT LIMITATION, REASONABLE LEGAL FEES RESULTING FROM OR ALLEGED TO RESULT FROM YOUR USE OF THE SERVICES.
16. INTELLECTUAL PROPERTY (IP) RIGHTS
  1. RAMUKAKA is the sole owner of Brand RAMUKAKA and all the rights to the Platforms and its content. Platform content means its design, layout, text, images, graphics, sound, video etc. All related icons and logos are registered trademarks or trademarks or service marks of RAMUKAKA and are protected under applicable copyright, trademark and other intellectual property laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Without RAMUKAKA’s consent, you may not publish, distribute, extract or reproduce any contents provided through RAMUKAKA Platform.
  2. For use of any third party’s intellectual property, you need to get permission directly from the owner of the intellectual property for any use.
  3. We shall not be liable for any infringement of copyright or trademark arising out of materials posted on or transmitted through RAMUKAKA Platform by Users. We respect the intellectual property rights of others and in appropriate circumstances, at our discretion, may remove or disable access to material on RAMUKAKA Platform that infringes upon the copyright rights of others.
  4. If you believe that your IP rights has been or is being infringed upon by material found on RAMUKAKA Platform, you are required to send a written communication at support@RAMUKAKA.com.
17. MODIFICATIONS

RAMUKAKA reserves the right at any time and/or from time to time to interrupt, restrict (without cause and without notice to You), modify or discontinue, temporarily or permanently, RAMUKAKA Platform with or without any notice. You agree that RAMUKAKA shall not be liable to You or to any third party for any modification, suspension or discontinuance of the Application or the Site.

18. UPDATES

From time to time, RAMUKAKA platform may automatically check the version on the Authorised Device and, if applicable, provide updates for the platform (Hereinafter referred to as “Updates”). Updates may contain, without limitation, bug fixes, patches, enhanced functionality, plug-ins and new versions of the Website. By installing RAMUKAKA platform, You authorize the automatic download and installation of Updates and agree to download and install Updates manually if necessary. Your use of the Website and Updates shall be governed by this Agreement (as amended by any terms and conditions that may be provided with Updates).

19. AMENDMENTS

RAMUKAKA, at its sole discretion, reserves the right to alter, change, modify, or otherwise amend the Agreement, and any other policies incorporated therein, at any time. RAMUKAKA may use indications (as decided from time to time) to post notice of amendments for your reference. It is your responsibility to review the Agreement for any changes and you are encouraged to check the Agreement frequently. Your use of RAMUKAKA Platform, following any modification will imply your consent to and acceptance of any revised Agreement.

20. FORCE MAJEURE

RAMUKAKA shall not be liable to you for any event caused directly or indirectly by any act of God, wars, insurrections, acts of terrorism, acts of governments or boycotts, lockouts and other civil unrest, or any act of similar nature beyond RAMUKAKA's reasonable control.

21. SEVERABILITY

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

22. ASSIGNMENT

This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without any restriction to our successors, including if there is any re-organization of RAMUKAKA.

23. SURVIVAL

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

24. GOVERNING LAW & JURISDICTION

This Agreement shall be governed by the laws of India. You irrevocably consent to the exclusive jurisdiction of courts in Hyderabad, India for all disputes arising out of or relating to this Agreement.

25. CONTACT US

If You have any questions, queries or concerns about this Agreement or its implementation, You may contact us at support@RAMUKAKA.com.

We will do our best to address your feedback and concerns in a timely and effective manner.

You will be governed by any additional terms of use that may be specified by the Android store or Apple store or platform from which you downloaded this Licensed Application.